What Our Patients Say

Having a medical investigation or consultation can be a worrying event so we work very hard to make sure the experience is as comfortable and reassuring as possible.

We always ask patients what they liked about the service and what they feel could be better. We address every comment – be it positive or negative and use the feedback to improve the service.

In a recent patient satisfaction survey, 100% of respondents said:

  • They were satisfied with the service they had received
  • They would recommend the service to friends and family

This is a selection of comments from patients given during the last quarter:

“On both occasions 2014 and this year, I was treated with the best of care and am very pleased with my results. Congrats to the doctors and staff.”
“A first class service, which is much appreciated.”
“Everybody was extremely helpful and cheerful, thank you.”
“Everyone in this department was courteous, helpful and professional. The Doctor gave a clear explanation of the test results and this was followed by written confirmation and advice. Thank you.”
“Much appreciation for the consultation was not “time based” but allowed time for discussion of condition and non-related conditions.”
“The whole experience from reception, treatment and follow up was exemplary.”
“I found the prompt service and response excellent and the staff were very helpful”
“A really good service to the local community, which I hope will expand.”